yan7n1t7
Dołączył: 18 Maj 2011
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Wysłany: Śro 4:26, 25 Maj 2011 Temat postu: jordan 2011 Disarming Defensive Behavior |
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Some folk need to be right if they are alternatively not.
David wants to make it safe for the people he goes with to narrate the truth. He not blames anybody else for a problem or a miscommunication. If there is any blame,[link widoczny dla zalogowanych],[link widoczny dla zalogowanych], he assumes it himself by the way he asks his questions.
No matter what you mention to them about a problem, they can />
Why they couldn't assist production a />
Why they are not to blame because they meant />
Why it's your mistake that they made the
They're so defensive,[link widoczny dla zalogowanych], it's a real dare to obtain them toaddress anyone problem.
Use some of David's techniques next period you must solve a problem with something who always insists on being right.
Excerpted from Lesson 16 of "The Integrity Course,[link widoczny dla zalogowanych],"
Copyright 2005 Laurie Weiss,
He has amplified a strategy of asking penetrating questions that about force people to calculate via locations in depth. Then he listens very cautiously to their responses.
He demonstrates catching responsibility for studying by
modeling that responsibility for others. He is possible to preamble a answer with a disarming statement such as
"I'm really disturbed here."
"I'm apologetic,[link widoczny dla zalogowanych], would you idea going over that anew?"
"I must have heard this erroneous before."
"I must have really screwed up."
David explained: "I ask questions in mandate to get quite clear almost what is occurring." These are questions about details.Questions like:
"What happened 1st?"
"Then what happened?"
"How did you recognize that there was a problem?"
David, one engineer who leads a team of thorny />
researchers,[link widoczny dla zalogowanych], sidesteps this defensiveness, and you tin too.
David reports that anytime he offers apt imagine reproach because a problem, others are rapid apt discuss that they are responsible for the problem themselves.
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