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t is live chat software?
Live Chat software is a system site owners can install on their website that will enable their customers to contact them while their customer is looking at their website. Live chat software is most beneficial to websites that sale some type of product.
Why should you put a live chat system on your website?
The simple answer, boost sales.
When customers come to your website and have a question about a product, they usually want an answer right away. If they are unable to get their questions answered, they will likely move to a competitors website and possibly buy from them.
Live chat can help you customer get answers immediately. Your customer clicks the chat button and they are immediately connected to you, so you can answer any questions they have. Once your customer is satisfied, he or she is very likely to buy from your website.
It also gives your website credibility. Even if the customer does not use the chat feature, they can feel confident purchasing from you, knowing that if there is a problem [link widoczny dla zalogowanych], you are there.
With people's busy schedule these day, chatting online is becoming more favorable to buyers. Instead of sitting on the phone trying to get answers [link widoczny dla zalogowanych], customers can ask a question and continue with what they were doing. Your response is displayed on your customer's computer monitor ready to be read at your customers convenience.
As a small business owner [link widoczny dla zalogowanych], you might not be able to afford having a customer service agent sitting by their computer waiting for someone to ask a question. I would recommend that you find a live chat software that allows you to communicate with your customer from your cell phone. This allows you to personally be the support agent and still go about your business with ease.
About the Author
Frank Quinn is a fellow business owner looking for ways to increase sales. He likes to share his findings with others, because he believes that everyone should succeed. Frank's recommedation for live chat software is Simple Web Chat. Simple Web Chat is affordable, easy to install, and uses text messaging.