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yan3a4c4

issatisfied client will quit negative feedback, and negative feedback is to be dodged at all costs. That one piece of negative feedback will forever cost you more than it would have to handle with the complaint, whatever the amount of the items you sell. You should consider any positive feedback ratio beneath 100% to be one absolute disaster, and a private failure on your chapter.
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But naught! There is no location where you, for a seller, should get into any argue with a buyer. Here are a few mutual situations and how to knob them.
They mention the item never arrived: Politely query the customer to await a few extra days to penetrate if it turns up, and then email you repeatedly if it still hasn't arrived. If it still hasn't arrived, you should assume it was lost in the post somehow and attempt to mail a replacement if you have 1, alternatively give them a full repay otherwise. No, I don't concern what that costs you. Are you solemn almost selling on eBay or no?
The item has been marred in the post: You must offer to replace it or take it back because a refund without hesitation.
They say the item doesn't mate the description: Resist the urge to email back with "yes it does, you equitable didn't peruse the detailing properly". Take the item back for a refund,[link widoczny dla zalogowanych], and amend your detailing if you absence to, to make any confusing points extra explicit.
I'm sure you're spotting a pattern by immediately. Offering a refund will make almost any problem work away, and it really will cost you fewer in the long scamper. Remember, one chip of negative feedback will reside with you always, meantime having a 100% positive rating is like owning a bar of solid gold.
You should always handle customers' complaints before they complain to eBay - in truth,[link widoczny dla zalogowanych], you should email them pre-emptively to ask if they have any. Going through the dispute process is time consuming, reflects badly on you and is downright needless.
Are you still not convinced? Think this would only work with cheap items? Well,[link widoczny dla zalogowanych], you see, the higher the price of the items you sell, the more your dignity is worth to you. Let's say you were selling $10,nike air jordan 7 shoes Recycle Your Computer But,000 value of items every week,[link widoczny dla zalogowanych],[link widoczny dla zalogowanych], case in point, and making a $1,000 profit per week overall. You might muse that refunding one customer's $1,000 purchase would be a misadventure, losing you your whole week's profit. It's distant better to look at it this way: if you don't give that refund, then not merely ambition you lose the afterward week's profit, but you'll probably lose a few weeks' profit afterward that also. Now which option looks better?
I indeed can't emphasise enough the magnitude of really believing that the customer is always right. But attempting to make excuses for complaints isn't the only thing you need to avoid. There are a lot of pitfalls that you need to avoid if you don't ambition to kill your business before it's even started properly - and I'll show you in the next email what they are.